What Are Cookies?

Cookies are small text files that get stored on your device when you visit websites. They're pretty simple—just bits of data that help the site remember things about your visit.

Think of them like bookmarks. When you come back, the site can pick up where you left off instead of treating you like a complete stranger every time.

We use both session cookies (which disappear when you close your browser) and persistent cookies (which stick around for a set period). Each serves a different purpose in keeping the platform functional and useful.

Types of Tracking We Use

How Tracking Improves Your Experience

Here's what tracking actually does for you on our platform:

• Keeps you logged in as you navigate between different sections of the platform
• Remembers which financial data streams you've configured and your display preferences
• Helps us identify which machine learning models perform best for specific use cases
• Alerts us when API response times slow down so we can address issues before they affect your work
• Shows us which documentation sections people struggle with so we can write better guides
• Lets us test new features with small groups before rolling them out to everyone

What We Track

We collect specific types of information through these technologies:

Managing Your Cookie Preferences

You have control over which cookies you accept. Essential ones are required for the platform to work, but you can opt out of others.

Most browsers let you block or delete cookies through their settings. Here's how to do it in common browsers:

1. Chrome: Go to Settings → Privacy and security → Cookies and other site data. You can block all cookies or just third-party ones.
2. Firefox: Open Settings → Privacy & Security → Cookies and Site Data. Choose your blocking level from the options provided.
3. Safari: Navigate to Preferences → Privacy. You can block all cookies or just cross-site tracking ones.
4. Edge: Access Settings → Cookies and site permissions → Manage and delete cookies and site data.

Third-Party Tracking

We work with a few third-party services that use their own cookies. These include our analytics provider and our content delivery network. They have their own privacy policies that govern how they handle data.

We don't sell your data to third parties or allow advertisers to track you through our platform. The third-party tools we use are strictly for making the service work better.

Data Retention and Control

Different cookies stick around for different lengths of time based on what they do. Session cookies vanish when you close your browser. Others might last months or even a year if they're storing preferences you want to keep.

You can clear all cookies from your browser settings at any time. And if you want us to delete specific data we've collected, just reach out to our support team. We'll handle it within 30 days.

For users in the Thailand market, we maintain local data processing to comply with regional requirements while keeping your information accessible for platform functionality.

Changes to This Policy

We update this policy occasionally as our tracking needs evolve or regulations change. When we make significant changes, we'll notify active users through the platform dashboard and email.

The "Last Updated" date at the top of this page shows when we last revised the policy. Check back periodically if you want to stay current on how we handle tracking.