What Information We Collect

We collect different types of data depending on how you interact with our platform. Some of it you give us directly. Other information comes from how you use our services.

Information You Provide

• Account details like your name, email address, and contact information when you register
• Payment information when you subscribe to our services
• Professional details relevant to financial data analysis
• Communication content when you reach out to our support team
• Feedback and survey responses you choose to share

Information We Collect Automatically

• Usage patterns including which features you access most frequently
• Device information such as browser type and operating system
• IP addresses and general location data
• Session duration and interaction timestamps
• Error logs and system performance data

Financial Data Processing

Our platform processes streaming financial market data for analysis. This includes real-time price feeds, volume data, and market indicators. We don't collect your personal trading positions or portfolio details unless you explicitly share them for analysis purposes.

How We Use Your Information

Every piece of data we collect serves a specific purpose. We're not in the business of hoarding information we don't need.

Service Delivery

We use your data to provide access to our machine learning platform, process your financial data streams, and deliver the analytical insights you're looking for. Without this information, our service simply wouldn't work.

Platform Improvement

Usage patterns help us understand which features matter most to our users. We analyze this data to improve our algorithms, fix bugs, and develop new capabilities that actually solve real problems.

Communication

Your contact information lets us send important updates about service changes, system maintenance, or security issues. We also use it to respond when you need support.

Legal Basis for Processing

Under Thai PDPA and international privacy frameworks, we need a valid reason to process your personal data. Here's what applies to us:

1. Contractual necessity – we need your information to provide the services you signed up for
2. Legitimate interests – we process certain data to improve our platform and prevent fraud
3. Your consent – for optional features or communications, we ask for explicit permission
4. Legal obligations – sometimes we're required by law to retain certain records

You can withdraw consent at any time for activities that rely on it. This won't affect processing that already happened based on your previous consent.

Data Storage and Security

Your information lives on secure servers with multiple layers of protection. We use industry-standard encryption for data in transit and at rest.

Technical Safeguards

• TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for stored sensitive information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data internally
• Automated backup systems with encrypted redundancy

Organizational Measures

Our team follows strict protocols. Only authorized personnel with legitimate business needs can access personal data. Everyone signs confidentiality agreements and receives regular privacy training.

Despite our best efforts, no system is completely bulletproof. If a security incident occurs that affects your data, we'll notify you promptly as required by Thai law.

Data Sharing and Third Parties

We share your information only when necessary, and only with parties who are contractually bound to protect it.

Service Providers

Some third parties help us run our platform. This includes cloud hosting providers, payment processors, and analytics tools. These partners can only use your data to perform services on our behalf.

Financial Data Providers

We receive market data from licensed financial data vendors. While we process this information through our systems, we don't share your personal usage patterns with these providers.

Legal Requirements

We may disclose information if required by Thai law, court order, or government regulation. This includes responding to valid legal requests from authorities with proper jurisdiction.

International Data Transfers

Our primary servers are located within Thailand. However, some of our service providers operate in other countries. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by relevant authorities
• Verified compliance with international data protection frameworks
• Technical measures that maintain security during transfer
• Regular audits of cross-border data handling practices

If you have concerns about where your data is processed, contact us for specific details about our current infrastructure.

Your Rights Under Thai PDPA

Thai privacy law gives you significant control over your personal information. Here's what you can do:

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide it in a commonly used, machine-readable format within 30 days. There's no charge for the first request each year.

Correction and Update

Found something wrong? You can ask us to correct inaccurate information or complete incomplete data. For most account details, you can make changes directly in your dashboard.

Deletion (Right to be Forgotten)

You can request deletion of your personal data in certain circumstances. We'll comply unless we have a legal obligation to retain it. Be aware that deleting your account means losing access to our services.

Restriction of Processing

You can ask us to temporarily limit how we use your data while we investigate a concern you've raised. During this period, we'll store your information but not actively process it.

Object to Processing

If we're processing your data based on legitimate interests, you can object. We'll stop unless we can demonstrate compelling legitimate grounds that override your interests.

How to Exercise Your Rights

Send your request to support@dynamixflash.com with "Privacy Rights Request" in the subject line. We'll verify your identity and respond within 30 days. If we need more time, we'll let you know.

Data Retention

We don't keep your information longer than necessary. Retention periods depend on the type of data and why we collected it.

Active Accounts

While your account is active, we retain the data needed to provide our services. This includes your profile, usage history, and financial data analysis results.

After Account Closure

When you close your account, we delete most personal information within 90 days. Some data may be retained longer for legal compliance, fraud prevention, or resolving disputes.

Financial Records

Thai law requires us to maintain certain financial records for seven years. This includes transaction history and billing information.

Anonymized Data

We may retain anonymized usage statistics indefinitely for research and product improvement. This data cannot be traced back to individual users.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to function properly and improve your experience.

Essential Cookies

These are necessary for basic functionality like keeping you logged in and remembering your preferences. You can't opt out of these without breaking the platform.

Analytics Cookies

We use analytics tools to understand how people use our platform. This helps us identify problems and improve features. You can disable these through your browser settings.

Managing Cookies

Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies may affect how our platform works.

Children's Privacy

Our services are designed for professional financial analysis and are not intended for individuals under 18. We don't knowingly collect information from children. If we discover that a child has provided us with personal data, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when the current version took effect. Continuing to use our services after changes means you accept the updated policy.

Complaints and Regulatory Contact

If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with the Personal Data Protection Committee in Thailand.

You can also contact the Office of the Personal Data Protection Commission at their offices in Bangkok or through their official website.